Every participating state agency uses one or more service areas under the Commonwealth's newly revised budgeting structure. A service area is an area of expenditure that supports one or more products or services and is the foundation of the Commonwealth's budget structure. A service area can cut across one or more organizational units. For each service area an agency will define one or more objectives. An objective is a description of the results that, when achieved, move an organization toward its stated goals. For each objective an agency will specify one or more performance measures. A performance measure is a specific description of some aspect of a product, service, or activity that can be quantitatively measured and indicates the level of performance. State agencies have established key objectives and measures on which to focus and improve performance management.
Overview by Secretariat
The Overview provides a synopsis of the mission
and functions of each Governor's Cabinet
Office, along with highlights of selected key
objectives for the agencies comprising the Secretariat.
The data in this section of the website is represented in a tree-like structure. By choosing Browse Agency Measures, users can browse through the agencies, objectives and performance measures. Expand an agency by clicking on the plus sign next to it and see all the service areas used by that agency. Expand a service area to see the agency's objectives for that service area. Expand an objective to see any performance measures for that objective. Once an element of the tree has been expanded, it will have minus sign next to it. Clicking on the minus sign will close that part of the tree. Clicking on an agency's title is a shortcut to fully expand the tree for that agency. All service areas, objectives and measures will be displayed.
Once the tree has been expanded enough to see the performance measures, you can click on a measure to display all of the attributes and the current data collected for the measure.
You can also customize your search by clicking on "Customize Search" to display information by Secretariat, agency, all measures, key measures only, or other measures only.
The Agency Reports feature will display all of the data for an agency on one report, including performance measure details. Only those agencies that participate in the performance measures system will be available.
The Keyword Search lets you find agencies, service areas, objectives, and performance measures by using one or more keywords. Those items that contain the keywords are listed. Clicking on a performance measure will take you to the display screen for that measure. Clicking on an agency, service area or objective will take you to the Browse screen where that portion of the data tree will be expanded.
Agency Strategic and Service Area Plans
Agency management develops planning tools to help formulate, assign, communicate and achieve agency goals. A Strategic Plan is used to monitor overall performance and make course corrections when needed. A Service Area Plan guides activities and supports performance monitoring through the use of objectives, strategies, and measures. The state budget is based on service areas, which are categories of expenditures that support one or more products or services.
Users can view both Agency Strategic and Service Area Plans in their entirety, or use a "Report Menu" to choose specific sections of each plan type.
The Management Scorecard reports the effectiveness of state agency management in six key categories: Human Resource Management, Government Procurement, Financial Management, Technology, Performance Management and Resource Stewardship. By clicking on the Management Scorecard, users can view the criteria and track agency performance in critical management areas.