Government and Citizens

Government Operations

State Capitol in Richmond, Virginia

Government Operations

Virginia is one of the best-managed states in the nation, as evidenced by its long-standing AAA bond rating, its accolades from the PEW Center on the States, and top marks from other leading national organizations.

Why is This Important?

The challenge for all governments, large or small, is to serve the public trust with honesty, responsiveness, and good stewardship. With a 2012-2014 biennial operating budget of more than $75 billion and approximately 117,000 salaried and wage employees who serve a population of more than 8 million people, Virginia’s state government is necessarily complex. Moreover, Virginia, like most states, has felt the stinging effects of the recession that began in 2008 and resulted in job losses, decreased home sales, and deteriorating tax revenues. Amid growing concerns about job stability, health care, and education, there are increasing demands on state government to work better, cost less, and be more transparent.

How is Virginia Doing?

The Pew Center on the States awarded Virginia the top overall grade for government performance in 2005 (along with Utah) and again in 2008 (along with Utah and Washington), based on their assessment of how well the state managed its people, money, infrastructure, and information. Virginia has long been recognized as one of the best-managed states in the nation according to these and similar criteria.

The following sections offer performance data in several broad categories of government operations:

Leadership & Accountability  |  Finance  |  Workforce  |  Information & Infrastructure

Leadership and Accountability   back to beginning

Virginia was among the first states to develop and sustain the comprehensive integration of planning with budgeting and performance management. Since 2003, state government has made significant progress in establishing an infrastructure that focuses on strategic goals while improving the efficiency and effectiveness of government operations. Performance evaluation and increased accountability are key.

This site, Virginia Performs, is the public face of that performance management and accountability system.

Finance   back to beginning

Bond Rating. Virginia has held an AAA bond rating for 75 years, longer than any other state. This rating reflects a tradition of fiscal prudence and a culture of identifying cost-saving measures.

State Expenditures per Resident.  See text for explanation.Expenditures. The goal of any government is to provide needed services and public infrastructure investment at the lowest cost possible and without incurring undue debt. Numbers alone for debt and expenditures cannot speak to how well these goals are being met, but do provide an indication of per capita debt and spending across the country.

2011 state and local government expenditures per capita in Virginia were $8,550, which ranked Virginia 11th lowest among the states and lower than the U.S. average of $10,150. Among regional peer states, per capita expenditures were lower in North Carolina ($8,373) but higher in Maryland ($9,885) and Tennessee ($8,613). Idaho was lowest in the U.S. at $7,613 per resident.

State Debt per Capita.  See text for explanation.

Debt. 2011 state and local government debt per capita in Virginia was $7,882, ranking Virginia 26th lowest in the nation and below the U.S. average of $9,332. Regional peer states had lower debt loads than Virginia, with North Carolina at $5,301; Tennessee at $5,982; and Maryland at $7,653. Idaho had the lowest debt per capita in the nation at $3,931.

Percent of Procurements Going Through eVA. See text for explanation.Procurements. Virginia’s eVA procurement system is an example of an innovative tool that was developed to hold down costs. eVA is a Web-based government-to-business program that standardizes and streamlines purchasing and creates a digital enterprise-wide procurement system. The Pew Center for the States cites it as a best practice that has also allowed Virginia to partially integrate with the federal General Services Administration and thereby take advantage of federal contract discounts. In FY 2013, 90.2 percent of state purchases and 99.7 percent of the total value of state procurements were processed through eVA.

Funded Status of Virginia Retirement System. See text for explanation.Retirement System. Established in 1942, the Virginia Retirement System provides pension plans for certain state and local government employees, including public school teachers, law enforcement officers, and state agency workers. Due to various stresses over the past decade, the percentage of retirement system obligations backed by current assets decreased from 107 percent funded in FY 2001 to just 66 percent in FY 2012. This long decline is due to years of lower than actuarially required contributions from the state and localities, as well as lower investment yields during multiple recession years.

A recent report by the Pew Center on the States ranked Virginia, along with 14 other states, as “Needs Improvement” in the management of their retirement funds, based on funding levels, unfunded liabilities, and required contributions. Starting in July 2011, a mandate was reinstated for state workers to make contributions (5% of gross pay) to the retirement fund to help rebuild its assets. Thanks to legislation passed in 2012, beginning in 2014 the state will also be required to gradually increase its contributions to the retirement system.

Workforce   back to beginning

State Employee Turnover Rate. See text for explanation.The state government workforce is an important asset that must be managed effectively to maximize government productivity. The Pew Center on the States gives Virginia its highest mark for its management of human resources in strategic workforce planning, training, retention, and performance management. The turnover rate among employees has decreased markedly in recent years, though much of this is likely due to the weak job market: It went from 13.0 percent in 2008 to 10.2 percent in FY 2013. An increase in the average age of new hires and lower turnover in the existing workforce contributed to an increase in the average age of workers, from 45 years old in 2005 to 46.6 in 2013.

State Employees per Resident. See text for expanation.The ratio of state and local government employees to Virginia residents increased in 2012, to 55.8 per 1,000 residents from 54.2 in 2011. Among U.S. states, that ranks Virginia 19th highest. Virginia has a higher number of state and local government employees per capita than Tennessee (51.4) and Maryland (51.0) but lower than North Carolina (57.8). The U.S. state average was 51.8 state and local government employees per 1,000 residents in 2012.

Information and Infrastructure   back to beginning

IT Security Practices at State Agencies. See text for explanationVirginia has received national recognition for its efforts in managing information technology and capital infrastructure. The National Association of State Chief Information Officers (NASCIO) gave Virginia top honors in 2009 for information security and technology management. According to the Virginia Information Technologies Agency (VITA), 97 percent of state agencies have designated an Information Security Officer (ISO) and 71 percent have written security audit plans. Sixty-seven percent of information technology projects are on track as reported by VITA in its February 2014 quarterly update, a drop of nearly 10 percentage points from the previous quarter and almost 15 from the same time last year.

Major IT Project Status, 2010-2014

Report Date Percent On-Track Dollar Value of Projects
January 2010 76.7% $270,625,662
April 2010 75.9% $631,513,897
July 2010 61.5% $596,071,473
October 2010 60.1% $545,415,075
January 2011 72.7% $615,124,759
May 2011 81.8% $242,601,403
November 2011 72.0% $174,114,139
February 2012 64.1% $196,520,812
May 2012 74.1% $178,158,841
August 2012 80.6% $184,178,098
November 2012 74.1% $162,116,003
February 2013 82.1% $219,049,197
May 2013 75.0% $290,595,508
August 2013 70.2% $189,081,250
November 2013 76.9% $170,239,701
February 2014 67.3% $300,881,704
VITA Project Management and Oversight, Quarterly Status Reports

VDOT Project Management. See text for explanation.The Pew Center on the States cites state project management systems in transportation as a best practice. Data from the Virginia Department of Transportation shows that the percentage of transportation-related construction and maintenance projects completed on time and on budget has fluctuated in recent years. The percentage of projects completed on time in 2013 was stable: 80 percent, as it was in 2012. However, the percentage completed on-budget dipped from 95 percent to 91 percent in 2013.

What Influences Government Operations?

Government performance is affected by community characteristics, workforce quality, federal mandates, political forces, economies of scale, and citizen involvement. The per capita administrative costs of smaller states are much higher than larger states because of the relatively high amount of administrative overhead needed to operate state government. Regardless of size, strong strategic leadership and a skilled workforce lead to improved program performance, higher productivity, and quicker adoption of innovative practices.

A high level of socioeconomic disadvantages among residents can create greater demand for public services and increased administrative expenditures associated with program delivery. These conditions can also occur on a temporary basis, as during a major economic downturn. Finally, citizen engagement is an important factor affecting improved government performance.

What is the State's Role?

The Council on Virginia's Future and the Department of Planning and Budget oversee the state's performance leadership and accountability system. A number of central agencies -- including the Departments of Planning and Budget, Accounts, Treasury, Human Resource Management, and General Services; and the Virginia Information Technologies Agency -- work to ensure the best use of public resources and oversee the major administrative functions of state government.  

Three enterprise-level organizations conduct ongoing audits of Virginia state government to ensure the integrity and stability of state government finances and operations. Audit results are available on their respective websites.

  • The Auditor of Public Accounts, part of the legislative branch of state government, is responsible for providing unbiased, accurate information and sound recommendations to state leadership to improve accountability and financial management.
  • The Joint Legislative Audit and Review Commission (JLARC) is the oversight agency of the General Assembly, responsible for evaluating the operations and performance of state agencies and programs.
  • The State Comptroller establishes and monitors state agency compliance with a uniform system of accounting, financial reporting, and internal controls.

As part of its commitment to accountability and transparency, Virginia state government maintains a number of transparency sites and initiatives via the state portal, where citizens can learn how state government is doing on a host of issues:

  • how much the state budgets and spends
  • how much localities collect in general property taxes
  • how state government measures and tracks its progress, particularly on key economic indicators
Page last modified January 29, 2015
State Expenditures per Resident. State Debt per Capita. Use of eVA for State Procurements. Funding Status of the Virginia Retirement System. Full-time State Employees per Resdient. State Employee Turnover, Average Age. State IT Security Practices.VDOT Project Performance.

State rankings are ordered so that #1 is understood to be the best.

Data Definitions and Sources

Knack, Stephen. 2002. Social Capital and the Quality of Government: Evidence from the States. American Journal of Political Science 46, 4: 772-785.

Pew Center on the States. Grading the States.

Worthington, Andrew and Brian Dollery. 2000. An Empirical Survey of Frontier Efficiency Measurement Techniques in Local Government. Local Government Studies 26, 2: 23-52.

State and local expenditure data are from U.S. Census Bureau, State Government Finances
(debt and expenditures are expressed in 2011 dollars using the Consumer Price Index)

Population data are from U.S. Census Bureau, Population Estimates (vintage, 2011)

Virginia Retirement System Funded Status (percentage of assets available to pay present value of all liabilities):

Percentage of state government procurement dollars processed through eVA, eVa Dashboard

State and local government Full-Time-Equivalent employees per 1,000 residents
State and local government employment data are from U.S. Census Bureau, Government Employment and Payroll
Population data are from U.S. Census Bureau, Population Estimates (vintage, 2012)

State Employee Turnover Rate, Average Age
Virginia Department of Human Resource Management (DHRM)
Workforce Planning Reports

Infrastructure and Information
Virginia Information Technologies Agency
2012 Information Security Annual Report (pdf)

Percentage of IT Projects on Track
Virginia Information Technologies Agency
Quarterly Major IT Project Status Reports

Percentage of State Transportation Projects On-Time and On-Budget
Virginia Department of Transportation

See the Data Sources and Updates Calendar for a detailed list of the data resources used for indicator measures on Virginia Performs.

At a Glance:
Virginia State Government Operations

Performance Trend: Trend is improving.
State Influence:

Related Agency Measures
State Programs and Initiatives

New! See text for details.A new State Government Operations Report Card is now available on Virginia Performs. This report card complements the performance data in the Government Operations indicator and monitors performance in several additional goal areas, including Customer Service.

Check it out!

Commonwealth Data Point tracks key data on state government finances, operations, and demographics.

Additional state budget and government performance data is available under Transparency on the state portal at

The Council on Virginia's Future works to develop a vision and long-term goals for Virginia's future. It developed a performance leadership and accountability system (Virginia Performs) for state government that helps align state programs and action plans with these goals. This site is the public face of those efforts.

eVa is a web-based purchasing system used by Virginia government. State agencies use eVA to announce bid opportunities, invite bidders, receive quotes, and place orders for goods and services.

The Virginia Department of Transportation’s Dashboard is a performance reporting system for the state’s roadways.